For your convenience, our most frequently asked questions are listed below, just click!
We have been in business since 1991.
We are open Monday through Friday, 7:00AM to 5:00PM PST. Our Web site is available 24/7, however orders are only processed during business hours.
To bring you the highest-quality products at the best price possibly, Southland Medical has been rolling out their own line of products under their own private label. Look for our "Private Label" logo throughout our Web site, in our printed catalog, or call customer service for details on the specific products we are currently offering.
Yes, to complement our website, we also print an annual product guide, filled with our best-selling and most requested items. Please call to request your copy today while supplies last!
It's easy - join our mailing list! We send out our monthly sales & spotlight flyers at the end of every month, which features details on upcoming sales, special discounts, new products, and lists when suppliers are offering free samples. Registered users can also view our monthly sales and spotlight flyers online, just click the "Special Offers" link on our home page.
Pricing is only visible for registered users. Because of the nature of our membership material, you must be an approved, registered user to view pricing. If you have already been approved for an online account, but can't see prices, please make sure you are logged in.
New applicants can click the Log-In link at the top of the screen to complete the application. Please note, because of the nature of our membership material, your application will be verified by our home office before you can access the user section of our site. Approval will be sent by e-mail, usually within 48 hours. (Note: Registration requests received after 5:00 PM PST on Friday will be approved the following week.)
If you forget your password, click the "Forgot Password?" link on the log-in page. An email will be sent to you that contains a link back to the site where you will be able to create a new password.
15 day terms are available upon approved credit.
Payment is due within 15 days from the billing date. Southland Medical accepts Visa, Mastercard and American Express. Credit card is charged when order is placed. You may also pay with company check.
Yes, we have a lot of experience servicing Corporate accounts with multiple locations, and can even provide your company with tools to help you manage what your locations are able to purchase, including your own personalized product ordering guides. Please contact customer service for more details.
Yes, from time to time our suppliers provide us with free samples, especially when introducing new products. Watch for announcements on our monthly flyers, sales specials, and select products on our site. Samples available while supplies last. If interested in a particular product, please contact customer service with your request.
Will call is available Monday through Friday, by special appointment only. Please contact your sales representative to make arrangements. If permitted, "Will Call" must be notated in the "Special Instructions" portion of each order.
We currently ship throughout the United States, including Hawaii, Alaska, and Puerto Rico. All orders are shipped F.O.B. Orange and shipping charges are added to the invoice. All orders shipping to Alaska, Hawaii and Puerto Rico are F.O.B. origin.
Yes, our new site allows you to store multiple "Ship To" addresses. Click on your name beneath "My Account" in the upper right hand corner and then select the "Addresses" tab.
Orders received Monday through Friday by 2:00PM PST will ship same day, subject to in-stock products.
Returned products must be in salable condition, in original packaging, and in full set unit of measure. Returned products must not be defaced or expired. Products returned after 30 days, and up to one year, will be assessed with a 20% restocking fee. Return freight charges will be deducted from credit amount, except in case of Southland Medical's error. Special orders may not be returned for credit. Please keep our return policy in mind as you unpack your order and check your packing list. If you find an error, contact Southland Medical for immediate assistance.
If you need to return a product, please contact customer service to receive an authorization number and shipping label.
Customer Service (Mon. - Fri., 7am - 5pm PST)