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    Shipping Policy

    Policies, Shipping, Terms & Conditions

    Our general corporate policies, shipping information, and terms & conditions can be found below. If you have any questions, please give Customer Service a call Monday - Friday 7:00AM to 5:00PM PST at 800-959-9160 or 714-456-9160, and we will be happy to assist.


    Payment Terms & Open Accounts

    Payment is due within 15 days from the billing date. Southland Medical accepts Visa, Mastercard and American Express. Credit card is charged when order is placed. You may also pay with company check or money orders. Open accounts: 30 day terms are available upon approved credit.


    Minimum Order

    There is a $50.00 minimum on all orders.



    All orders received by 2pm PST will ship same day, subject to stock on hand. All orders are shipped F.O.B. Orange and shipping charges are added to the invoice. All orders shipping to Alaska, Hawaii and Puerto Rico are F.O.B. origin. We make every effort to keep shipping charges to a minimum by having contracts with several freight companies. FedEx is currently our primary method of shipping.


    Return Policy

    Returned products must be in saleable condition, in original packaging, and in full set unit of measure. Returned products must not be defaced or expired. Products returned after 30 days, and up to one year, will be assessed with a 20% restocking fee. Return freight charges will be deducted from credit amount, except in case of Southland Medical error. Special orders may not be returned for credit. Please keep our return policy in mind as you unpack your order and check your packing list. If you find an error, contact Southland Medical for immediate assistance.


    Web Site & Catalog Prices

    Prices are shown for each product throughout the Web site & and our product catalog. We do our best to hold our prices for one year, but due to cost fluctuations by manufacturers our prices are subject to change without notice. Every effort has been made to keep our Web site & catalog error free. In the event of an error in pricing, we reserve the right to correct the error.


    Complete Satisfaction

    Southland Medical Corporation wants every customer to be completely satisfied. We must be notified within 15 days from receipt of shipment of any damages or shortages incurred. Should a problem arise, we will make every effort to correct the situation.